I have only ever experienced gold star treatment at the Southern Animal Hospital. I have always been treated with nothing but care & compassion. All staff there fro vets to nurses are knowledgable that are there to provide the best for my pet. My animals are always happy to go for a visit, regardless of their condition because they treat my animals like they are pets of their own! The below statement of "greed before care" is unfortunate but sadly there is no PBS for our pets, so if your pet requires treatment that exceeds what you can afford don't blame them for your lack of funds. You most certainly get what you pay for & there it is gold class standard veterinary care.