RUDE!
I live locally to this cake shop and they have amazing pastries.
The service however is consistently rude.
I was in just this morning and as there is a bell on the counter i rang it and a head stuck around the doorway and said "Yes, I'm on the phone", no 'I'll be one minute' or (to caller) 'Can you possibly hold one minute'.
The tone was gruff and the look on her face was that i was inconveniencing her.
There was another fellow in the store and as i remarked that she had been rude, he turned on his heels and left...as did I.
All in all...cakes good (but overpriced), service bad.