I made a general appointment online to see a doctor recently. I arrived to the practice on time for my appointment. There was already 2 people in the waiting area. I waited for 50 minutes and during this time, I saw about 5 patients (didn't seem urgent or visibly ill) come in after me, who was seen before me. I asked the lady at the counter whether I was next. She said she didn't know and pointing at others in the waiting area that they were before me. I pointed out that they came in after me and she said she still doesn't know when the doctor would see me. That is really re-assuring when I had made an appointment and that it's not known when I would be seen. I am very disappointed and won't be coming back here.