Reviews by alexm242

This review is for Aero Pets, Stafford QLD

verified email - 05 Feb 2017

I used Aeropets "the Leaders in Pet Travel" to transport my girlfriend's cat from USA to Australia. We had to deal with 3 different consultants, the third of which did not even know how the importation process worked (unaware of a key final check that had to occur). The timeline we originally received was delayed, the services we paid for (a transport crate) were not delivered (family in the USA had to rush to organise a backup crate), domestic flights were not paid for prior to our pet arriving at the airport, our cat was forced to travel domestically without food or water and our cat contracted a urinary tract infection whilst in quarantine (something I believe was at least partially caused due to stress in travelling without food or water). To top it all off, when I requested a very minor refund due to their incompetence I was forced to get Consumer Affairs involved to get a result. I definitely do not recommend using this company due to my experience.

Approximate cost: $7500

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