I have never come across a company, logistical or otherwise, that is so incompetent and useless.

I have had the displeasure of having to deal with Border Express three times. I run a suit business in which timing is sensitive. The first time I had to use them was when I had some suits that needed to be dropped off in QLD and I was using an aggregator, sendle, who had subcontracted the delivery. After two weeks and an immense amount of investigation, I was given their details and was told surreptitiously that the parcel had been lost and there was nothing they could do. This meant that i needed to spend thousands of dollars in order to replace the suits 2 days before the customers wedding.

I have also used them twice with the company Easy Signs. We needed a sign made up and delivered within a week for an expo that we are running. The company making the sign was extremely quick and it was dispatched quickly the same day. The sign itself showed up after the expo and despite several calls, effectively hours worth of wait time and lots of broken promises to "follow up", the sign showed up effectively the week after it was needed.

Now, we need another part from the same company. It's a small part that even standard aus post from one metro area to another would be able to get in three days. According to their tracking, it's been "on board for delivery" for three days. I have called three times. Sometimes I call, and wait for up to twenty minutes only to get hung up on. Effectively everytime I call, I get nowhere. This is the third time I've had to deal with them and the third time in a row that I have had nothing but poor communication, broken promises and absolutely the worst experience I have ever experience.

This company has made me lose money, lose good will with my customers, has made me ill-prepared for some of the largest expos in my industry. Their ETA's are entirely wrong and they effectively lie with their promises. If you want things to show up on time (or hell, even show up!) avoid like the plague! Especially be wary of aggregator services like Sendle and Couriers please that my subcontract.