I too had a poor experience regarding a voucher appointment. Aside from an overall rude and cold demeanour from the staff I interacted with, I was asked to pay another $50 (on top of the money I had already paid for my voucher) due to conditions that were not outlined in the "fine print". For instance, the conditions stated that 'hair past the shoulders' was a $5 surcharge. When I was told about these mysterious new charges (by the stylist's daughter, who appeared from nowhere when the stylist decided to disappear into the back, perhaps to avoid the whole situation), I pointed out the conditions listed on the voucher; the daughter simply shrugged. I had to simply leave, embarrassed and angry. No effort was made from any staff to explain these bizarre new conditions and why they differed so much from the explanation on the voucher, and no effort was made to even be nice or sympathetic about it. They are also now refusing to provide a refund. Avoid.