Terrible delivery time, cold & terrible pizza, incorrect order, & ATROCIOUS customer service, - DO NOT GO HERE!!

I used to be a regular Ticino's pizza/pasta delivery fan- and they used to be great - but they have now changed hands, and it's DEFINITELY not for the better.
I ordered a large margherita pizza ($19!!!!), a lemonade and a chocolate mousse, was told it would be a maximum of 40 minutes. I live 10 minutes away by car. When it got to 1hr 10mins (15mins before the kid's bedtime) I called to ask where the pizza was. I was told they were "just around the corner" (unsurprisingly). I asked if they had changed hands and was told that "yes, they had, but for the better". I expressed concern that the pizza would be either cold or warm and sweaty in its box given the amount of time that had passed, to which I was assured that "we don't do cold pizzas here". I said I thought I should get a discount for this long a wait, and after the person at the other end of the phone tried to talk about all his other "happy customers", he agreed to charging me $25 as I reminded him that I wasn't one of his happy customers. To be honest, I don't remember what the total cost would have been. We then finished the call and I continued to wait for the delivery. If the delivery had arrived correctly and as per his statements I would have been willing to leave it at that.
However, he delivery arrived 12mins later. The pizza was cold, congealed and greasy; the tomato sauce tasted strongly of tomato paste [from the single bite I had; it was otherwise inedible (although the three year old didn't care, he's been known to eat the dry cat food)]; and the topping was not generous. I think it's pretty hard to stuff up a margherita, but Ticino managed to do so in spades.
They didn't send me a lemonade but sent a Solo instead. The chocolate mousse looked like it had been shovelled into the container and I have put in the fridge. I now have to cook myself some dinner.
I called Ticino back again and reported my experience. They didn't want to do anything and were very keen to get rid of me, but I said I should get a refund because it was inedible. They agreed and said the delivery guy would be straight back. That was two hours and a half ago.
I called Ticino's again, to be fobbed off from person to person. When I asked to speak to the Owner "he had just stepped out for a walk" (at 9pm in the middle of the dinner rush?!?!). Finally I was put onto someone who claimed he was the Manager, would not disclose his full name and was very unhelpful - until I said I would critique my experience far and wide. Suddenly he was most apologetic, helpful, and actually listened to me - which so far no one else had. He assured me the refund would leave Ticino's immediately - which it did, arriving 5mins later.
It would have made a huge difference in the first place if they'd called to say they were running late, both RE the food and the refund.

I get regular delivery from the Prahran Gurkha's and although I love their dishes - the aloo rayo (potato with mustard greens) in particular - it's most often a frustrating experience. The delivery service is always very slow (an hour on average but up to 90mins and I only live 5mins away), and order mix ups happen reasonably often. If I didn't like the mustard greens so much and if I knew anywhere else to get them in Melbourne I suspect I'd have given up by now but they are SO GOOD I keep putting up with the atrocious service. So beware - don't expect your meal to arrive anytime soon - but it's likely to be so good it'll suck you in to putting up with the worst delivery service ever.

I had a soup pot explode in my kitchen on Friday night - called these guys Saturday 8am and had a spotlessly clean kitchen by 3pm the same day. Franchise owner Manish Patel arrived on time to give the quote and his cleaners followed 15minutes later; they worked thoroughly and quickly and were done in only 2.5 hours. They cleaned the ceiling, walls, floor and all exposed items (pots, pans, dishes, you name it) and were polite, professional and nothing short of exceptional. I totally recommend Keen to Clean Williamstown!

Approximate cost: $33 per person per hour / two hour minimum

First time I visited this salon - for a straightforward cut of long hair - I was very happy. However, at the next visit I left in tears after the worst hairdressing experience of my life. I had decided to go short and when expressed that I was not happy with the look of the initial new do, was told not to be rude. Things deteriorated from there. I now have to pay for a cut to repair the damage - though think my only option is just to let this disaster grow out - plus pay for someone to colour my hair, despite paying an all inclusive price which included this. NEVER GO TO THIS SALON!

Prepare for a wait of 30mins to over an hour - but when you do get to see the doctor the main two (Jenny & Joseph) are fantastic. Big pluses to Dr Jenny Jobst for women's, children's and mental health issues, and to Dr Joseph Sherman for general and children's health. Getting an appointment with Jenny can be difficult as she's usually booked out days in advance, which isn't very helpful if you didn't plan to be sick! If Naomi is working she's *the best* though very chatty, but give the remaining male doctor (can't recall his name) a BIG miss - he's arrogant, cold, very unhelpful and can be rude as well. Strange how he always has appointments available when he's on! Jenny, Joseph and Naomi are all gay/lesbian friendly.

Approximate cost: $Bulkbills children & sometimes on negotiation, otherwise expect out of pocket costs