Terrible delivery time, cold & terrible pizza, incorrect order, & ATROCIOUS customer service, - DO NOT GO HERE!!

I used to be a regular Ticino's pizza/pasta delivery fan- and they used to be great - but they have now changed hands, and it's DEFINITELY not for the better.
I ordered a large margherita pizza ($19!!!!), a lemonade and a chocolate mousse, was told it would be a maximum of 40 minutes. I live 10 minutes away by car. When it got to 1hr 10mins (15mins before the kid's bedtime) I called to ask where the pizza was. I was told they were "just around the corner" (unsurprisingly). I asked if they had changed hands and was told that "yes, they had, but for the better". I expressed concern that the pizza would be either cold or warm and sweaty in its box given the amount of time that had passed, to which I was assured that "we don't do cold pizzas here". I said I thought I should get a discount for this long a wait, and after the person at the other end of the phone tried to talk about all his other "happy customers", he agreed to charging me $25 as I reminded him that I wasn't one of his happy customers. To be honest, I don't remember what the total cost would have been. We then finished the call and I continued to wait for the delivery. If the delivery had arrived correctly and as per his statements I would have been willing to leave it at that.
However, he delivery arrived 12mins later. The pizza was cold, congealed and greasy; the tomato sauce tasted strongly of tomato paste [from the single bite I had; it was otherwise inedible (although the three year old didn't care, he's been known to eat the dry cat food)]; and the topping was not generous. I think it's pretty hard to stuff up a margherita, but Ticino managed to do so in spades.
They didn't send me a lemonade but sent a Solo instead. The chocolate mousse looked like it had been shovelled into the container and I have put in the fridge. I now have to cook myself some dinner.
I called Ticino back again and reported my experience. They didn't want to do anything and were very keen to get rid of me, but I said I should get a refund because it was inedible. They agreed and said the delivery guy would be straight back. That was two hours and a half ago.
I called Ticino's again, to be fobbed off from person to person. When I asked to speak to the Owner "he had just stepped out for a walk" (at 9pm in the middle of the dinner rush?!?!). Finally I was put onto someone who claimed he was the Manager, would not disclose his full name and was very unhelpful - until I said I would critique my experience far and wide. Suddenly he was most apologetic, helpful, and actually listened to me - which so far no one else had. He assured me the refund would leave Ticino's immediately - which it did, arriving 5mins later.
It would have made a huge difference in the first place if they'd called to say they were running late, both RE the food and the refund.

this shop sells pizzas that are good value and they do taste great and the service is fast, friendly and efficient.

Approximate cost: $15