I am sorry to write this but felt compelled to do so.

I ordered takeaway food and arrived to pickup. I was informed that the dish I ordered was unavailable but they substituted it with the closest available vegetable. I was glad they did that and glad to accept it. Bill was $110.

After paying the bill, I asked if she could give some cut chilli. She said no as I did not ask for it when I ordered. Restaurant was not busy at all. I left upset and disappointed and as I walked to the car, felt I should go back and request it.

I went back and requested cut chilli as I would enjoy the food better. Then she explained me that it will cost $2. I asked her if she would bill me $2 if I had the same food as dine in. To that she said, in take away they have cost of containers. I paid the $2 and got my cut chilli.

But I must say this is not hospitality!

I have been going to Sharkfin for 25 years albeit have not been going their regularly in the last 5 years or so but I know many of the staff over the years including the lady that served me tonight.

Perhaps it was a lapse in her judgement but I write this so that a hospitality venue and its team are held accountable for providing service to their patrons.