Today we have had really bad shopping experience in Coles Warrngal. A girl named Freance was so rude to us. She was serving customers with a cold face and ordering voice. We are in late 50 and I guest she must be in mid of 30 but she treat us like a two year old kids. I wonder Whether Coles has trained them a single customer service skills? Or Coles have plenty of customers so they don’t have a need to keep customers!? My husband said to me that don’t need to do shopping here anymore. But as a local regular customer, I am expecting a change and improving so I will come back to see a change otherwise, we can easy go but for improvements, let giving a chance!