I placed an order over the phone and was told will be ready in 20 - 25 mins. I arrived and was waiting at the counter to pay and other people came in and were served before me. Orders we called out and I still waited then finally asked about my order 10 mins later. Young girl came back with order list and proceeded to ring it up when I said I had ordered 3 pieces of fish not 2 as written. Obvious my order had not even been cooked. She spoke to someone out the back then another woman came out with a small package saying my name and said 3 pieces of fish? I asked her where was the rest of my order and waited again. Finally another girl comes out with my order and says sorry for the wait 45 mins plus from time of order. Got home with order opened it up and found if I took the first small package which she said had 3 pieces of fish in it I would have arrived with only 1 piece. Whilst there another unhappy customer who ordered waited 45 mins for a very small order when he asked about the girl went out back and came back with an order and placed it in the warmer. Over 5 m ins later same guy asked again about his order to find it was the one she placed in the warmer.
Poor service, wait time disgusting to find they cook your order once you pay by the looks of it. Waste of phone call waste of time. Employ better and quicker thinking staff as your business will be quite big as seeing yesterday, or you will potentially lose alot of customers with your poor service.