My dog came home with kennel cough; they moved the facility he was at without my permission and they were extremely hard to get hold of. It took me 2 days and about 15 calls to get a phone call to make sure he had settled in. They offered to compensate me for the vet bills but have since gone MIA (talking to you Brett). Very disappointed with the response I have revived, I waited 2 weeks since I voiced my concerns and there has being minimal responses so I believe a poor review is justified. Also don't bother paying for the photo package; the photo quality is rubbish as you can see from the photo I’ve included.