Honestly the work shopping experience I have ever had. My experience with them has been going on for months, but I'll try to keep it as short as possible.

I purchased a $1200 49" curved screen back in January. The instructions tell you to set it up in the box, which I did. When I lifted the screen up after assembling the stand, it had what looked like really bad water marks down the front of the screen. I tried to wipe them off, no luck. I then turned the screen on and it became obvious they were cracks. See photos attached.

It was after hours so I called them the following day and was told to bring it into any store and they would replace it. It was close to closing time so I confirmed it didn't matter which store as I wouldn't have time to make it back to the store I purchased it from and they assured me 8 Mile Plains had stock and I could take it there.

On arrival, they inspected it and told me it would have to be sent away. I told them I needed the monitor for work and this was contrary to what I was told on the phone. Who I assume was the manager, then made some accusational comments about how the screen was damaged and confirmed it would need to be sent away and forced me to sign a piece of paper saying I would have to foot the bill if it was found for inspecting it if I was found to be at fault. I assured them I didn't damage the screen and asked how on earth they would tell that it wasn't damaged in transit and that I had done it. He claimed they had cameras of all the loading points and would review them. Something I highly doubt, and even if, it still doesn't show that it wasn't damaged in the supply chain. It seems like a lot of labour to chew up just to try and prove a customer is wrong. Interesting way to run a business.

Fast forward about 8 weeks. I have not received one piece of correspondence other than a email with a 'RA' number after I physically went into a store to find out what was happening as their overseas phone support is useless. I have called weekly and get the same script each time that they will look into it and let me know. Nothing...not one word. When I went into the store I spoke to the manager who was apologetic and said he would follow it up personally as it had been over a month which is against their own returns policy. Still nothing.

Two weeks later I go into the store again. After waiting over 20 mins in a line, I get told the same excuses and that someone will look into it and get back to me. I've been told that at least a dozen times now and not once has that been the case. At least your team are consistent, I'll give them that.

So now as my entire workplace is being forced to work from home due to the Coronavirus, still no screen, still no answers, and still out of pocket. Even though I shouldn't have to, I would have rather paid my excess and put it through my own insurance than wait 8 weeks. But I can't even do that as I don't even have the monitor to claim.

They may be cheaper than elsewhere, but buyer beware! You don't get what you pay for. Just a heap of running around with nothing to show for it except $1200 less in my pocket. Hopefully Umart will see this and maybe the reputational damage might drive them to action as no amount of follow up seems to. Save yourself the frustration and shop elsewhere. Someone only wastes their time with a review like this if they have been forced into it but a sheer lack of competence and a huge amount of frustration.

Approximate cost: $1200