When we came to pick up our dog they gave us the wrong dog to take home. After telling them this is not our dog, we had to wait an hour before they found our dog and brought him to us. They told us that they must have mixed up our dog so he would not have had the package that we had asked for, including no bath which he was supposed to have. They also could not tell us what services our dog actually received or how our dog was during the stay or anything about our dogs stay. Our dog also developed kennel cough while staying at Hanrob which he has never had before. Hanrob were very apologetic and gave us a full refund. They said they would pay for a vet visit and antibiotics for our dog, but it has been a few weeks and we are yet to have a response from them after we sent them the vet bill. Hopefully this was a once off accident and it won’t happen again. But this was our experience.