Customer Approved
“We make customer
service a priority”

Write a review

52 reviews about Word of Mouth Happy Customers Program

verified email - 08 Oct 2015

This has fast become a favourite site of mine. What a great idea to be able to check out a business with real reviews before deciding if I want to use them. I am also loving the reward system - getting something decent for simply giving my honest opinion. Love it!!

verified email - 19 Sep 2015

I had written reviews for other sites but WOMO was the first to offer a reward system, where you could earn points.
I have contacted them a couple of times with minor issues and have been very happy with the quick response email and eventual resolution to my problem.
Just one Question - have you thought about allowing us to upload photos as part of our reviews? Would give a real advantage to helping people decide on certain things - as they say "a picture paints a thousand words".
Keep up the good effort!

RedDwarf 20 Sep 2015

uploading photo's is a great idea!

verified email - 06 May 2015

Have had a great experience using WOMO to find businesses as I'm new to Mount Barker. Have found them to be spot on. Appreciate seeing other peoples experiences before I waste my money.

verified email - 27 Apr 2015

After being a part of the happy customers program for years I had stopped it for a period of time due to not working. I was called by your people to reinstate a few months ago. womo has not brought me any new bookings in the few years I have used the program. I have since cancelled my happy cutomers program membership both over the phone and via email on the 4th of march 2015 yet you are still taking payments and have not in fact cancelled my account. I have phone at least 8 times and no one ever calls me back. i have also emailed and tried contacting via the facebook page. Not happy with the service at all. Ironic that a 'word of mouth' website has such bad customer service?!

Hi Susan, we're sorry that you felt the program wasn't working for your business. We can confirm that your account was cancelled back in May and your April payment was refunded. If there is anything else you need from us, feel free to shoot through an enquiry and we will be more than happy to assist you.

verified email - 03 Oct 2014

There is nothing more you can say but it works, job well done WOMO best marketing dollar we have ever spent.

Thanks so much for your feedback - glad to hear WOMO is helping your business!

25 Sep 2014

Great way to keep track of your reviews. Definitely worth being a part of the Happy Customers Program. Staff are always happy to help.

verified email - 25 Aug 2014

Great sharing our positive experiences with others ! Love WOMO for my business and love using WOMO for my own needs too ! Thanks WOMO for opening my eyes to like minded businesses. We are only as good as our clients tell us we are ....

verified email - 08 Aug 2014

good program, great idea, informative and useful and rewards is some incentive to produce reviews...

23 Jul 2014

I was simply going to say how much I enjoy the site and its usefulness - and I love the opportunity to have my say (plus get rewards) but I first scrolled down and see some reviewers complaining about adjustments to the rewards system. I guess I understand their frustrations but, as I did comment somewhere below, millions of people take the time and trouble to post reviews elsewhere with companies (such as Trip Advisor) who offer no rewards whatsoever. I have been lucky enough to have so far earned 2 x $20 Wish Cards over the space of 2 years. But that is only because we had two major shifts involving long road journeys and many stops in small towns. It was interesting for me to therefore compare all manner of businesses: cafes, pubs and hotels, and other businesses we had to use on our travels. Once we settle for a while (usually in a smallish town) my opportunity for reviewing swiftly runs out! But that's not the point, nor the aim of this site. As and when I do frequent a business or shop I will review it - and fully expect that any points earned will expire before I can redeem them. I think the Rewards system was far too generous at first and possibly "inspired" a few people to abuse the system. I suspect a few still aim to do that but I think perhaps the task of submitting enough "slapdash" and perhaps "false" reviews within the space of 3 months may be beyond them. That said, I think WOMO is as clever as can be in weeding out the Reward-Chasers! And now, I'd like to say the staff are brilliant when it comes to responding to emails and my daft questions and queries! Just one thing: I received my Wish Card yesterday with a letter saying a bumper sticker was enclosed. It wasn't!

Thanks very much for your feedback. You make some great points and we are constantly refining things to get the balance right :)
Hopefully you'll continue to review the businesses you use - your points don't expire for 6 months so hopefully that gives you enough time to review enough businesses and claim your rewards!
Sorry about the error on your recent letter!

Thanks very much for your feedback. You make some great points and we are constantly refining things to get the balance right :)
Hopefully you'll continue to review the businesses you use - your points don't expire for 6 months so hopefully that gives you enough time to review enough businesses and claim your rewards!
Sorry about the error on your recent letter!

verified email - 13 Apr 2014

I found this site a few months ago when looking for a dentist in my area and has since joined myself. So far WOMO has provided the opportunity via your member's review for me to find and utilize new small businesses in the Sydney area. It is so difficult to pick a business from the yellow pages so being able to read someone's personal account of their experience is invaluable. I have recently been adding my own experiences to WOMO through reviews and hope this helps the good businesses stay in business.

Approximate cost: $0

Hi Anna
That's great to hear! Thank you very much for your feedback. If there is anything you need please don't hesitate to contact us! Have a great day!

Write a review

Business Awards

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account