They came to my house and quoted $990 to put a changeover gas cooktop in.....a bona fide disgusting price....i already checked everything fitted and complied with current requirements. ....some smooth talking tradie or sales rep was trying to tell someone twice his age who is a qualified tradie (me) that i need to be careful of a plumber who charges $250 for a gas cooktop changeover. ...this company have no shame and do not care about value for money and definitely do not care about the customer....they are much more expensive than a vet or dentist....they refunded my $132 callout fee after i made a formal complaint to their customer service manager....please do not go there !!

Jim’s Plumbing charge $135 call-out fee. Usually such fees are credited against the cost of work, should the customer proceed. This is normal industry practice.

Jim’s Plumbing doesn’t do that. They pocket the fee then charge full tote for any work done. I had to really squeeze this out of the customer service representatives as they darted around the topic. To be blunt, this is a rip-off. Once I found out the truth, I said “thanks but no thanks” and found a host of local plumbers that charge no call-out fee. I suggest anyone looking for a plumber do the same.

The call out fee of $132, made me sign so I could not get a refund. We had a hole in my 3/4 inch waterline (plastic hose). It needed a 2-3 ft replacement piece of plastic hose and two joiners. The hose was exposed, so no digging. They wanted an extra $1199 to fix it. The price was ridiculous so could not get it done and no refund for callout out fee. Highway robbery. If I could give no stars I would. The guy was also very arrogant and we will never use this service again.

Approximate cost: $1232

"Emergency" plumber not available for at least 26 to 28 hours time. Told me they could get someone out to me sometime the following afternoon. Maybe stop advertising a 1hr time frame.. its pretty useless when you have an actual plumbing Emergency and you don't need to be wasting your time.

Approximate cost: $132

Had a blocked drain and ended up paying $830 dollars for 15 minutes work. Have since found out market rate is less than half that. Disgraceful. Ripped off. Never use them again. The tradesman was professional and did a good job but the head office pricing is unethical and predatory as you have already paid the call out fee of $130 which does not come off the price. You pay for the tradesman to confirm you had a blocked drain that you already knew..

Approximate cost: $830

Quick and friendly service I thought it was fairly priced for a reputable company with warranty, 24/7 service etc. and they came out within the hour! Compared to some random local plumber who might not answer the phone or will say they're free in a week

Had Jim’s come out on Saturday $132 call out fee. Quoted $960 to replace taps and attachments underneath en-suite basin, as broke the pipe underneath unscrewing the taps to change washers. Water was poring out, so had to have mains turned off. They didn’t even offer to cap off pipes, so l could at least have water in the house for the weekend. Asked for an itemised quote, but was told they only provide if job completed!
Got another plumber to quote and was told $260!!!, $140 for parts and $120 Labour.

Call to tell them problem with ducted heater pilot flame not stay on and suggest to change theomecouple. They sent a guy and just looked at the machine and immediately tell me the machine is too old and they do not make gas control and need to replace a whole machine and quote $5.5k. This work began a quote job with their charged call out fee. I got a guy from airtask the following day and changed theomecouple and it works.

You need to try your luck by calling them as you don't know who they will send to. I am disappointed on the result.

Just had quote from one of their plumbers to replace 315 litre hot water system. His price was $5295, when I asked for information on how he got that price he said nobody does that. While my wife & I were thinking about how much it was, he said to my wife, I'll just call the office and then got into his van & drove off. We then got an emailed invoice for $132. Have since had 2 other quotes for the same unit, 1 at $2100 and the other for $1900 fully installed. Don't use Jim's plumbing unless you want to pay more than double the price.

Approximate cost: $5295

DO NOT GO WITH JIM'S PLUMBING. They charged us $960 to replace 1 set of taps/a pipe. Complete rip off. They also won't even send us the invoice we have called twice to get it e-mailed to us. Scammers.

Approximate cost: $960