Hello Morteza.

We are really sorry about the delay with your second item.

Usually, our orders are normally delivered in a maximum of 15 working days. You can check this information out at our delivery policy page on our website.

Our refund policy states that any customer can exchange the items purchased without questions asked for a store credit. On our part, returns are free of charge. However, your local post office may charge you a fee that has nothing to do with our store. This current return system is a limitation of our technology, since at this time, we arent able to generate return shipping labels. We are currently working on improving our returns system and in the next few months we will be offering 18 return addresses globally.

We also hired more support staff the past few months and all customer inquiries are now being answered within 24 working hours.

We really apologize for the experience you had with our store.

Thank you for your feedback.

Hello Calb. If you wish to contact our support team, you can do so using this e-mail: [email protected]

Hello Brentonh. We are really sorry that you had a bad experience with our store.

Our products can come from all over the world. Please, have a look at our shipping policy where this information is stated.

We have recently integrated a logistics center in Western Australia and look forward to shipping high-volume items from there in the near future. If you wish to shop from Australian designers directly, check out the Festival Clothing Australia collection on our website.

We also apologize that the items delivered to you werent the right size. We strive to provide accurate size charts so that these situations can be avoided. However, when these occur, our returns policy states that you can return your items and exchange them for the correct size item.

We have hired more support staff in the past months and we are happy to say that all customer inquiries are now being answered within 24 working hours.

Thank you for your feedback.

Have a great day

Hi Emily. We really apologize for the experience you had with our store.

We strive to provide the most accurate delivery times we can, however, the times provided on our website are just estimates.

We are continuously working to improve our tracking information and the technology that delivers it. We advise that if an order is urgent, to choose Priority Shipping with DHL it will be delivered to your door in 3-4 days from the moment that it leaves the warehouse.

Our return policy offers the possibility to return the items purchased with no questions asked in exchange for a store credit. We dont believe that our customers should be buying clothes for a single event or for single-use. Nevertheless, we offer the possibility to exchange a purchased item for something they will be using on a regular basis.

We have also hired more support staff and we are happy to inform that our customer inquiries are now being answered within 24 hours.

Thank you for your feedback and have a wonderful day.

Hello Sarah. As stated on our website, we are an Australian based online store. We have partnered up with independent talented designers from all over the world to provide all our costumers with the best outfits possible. For this reason, some products are not in Australia when you order them and we also never state on our website that products are being shipped exclusively from Australia. Our estimated time of delivery is from 7 to 14 Working Days. However, we are experiencing some delays due to covid-19 (and this is also stated on our delivery policy page at this moment).
We are really sorry about any inconvenience that we may have caused you. We can understand your frustration with our lack of response and we really apologize for that.
Still, we are no scam. We are a Team of Passionate Doofers whose only goal is to provide the best experience possible to our costumers.
Nevertheless, at the time, we received an unusual amount of tickets which caused us to have some delays in our responses. We really apologize for that. Your order moved but the tracking was never updated.
Concerning the Instagram Posts, we don't answer support questions on Instagram comments. Our Marketing team answered you multiple times on Instagram and our Support team answered your ticket as well. Have a wonderful day.

Hello Sam. We are sorry about your experience and about our lack of reply but we had some delays with our shipping due to covid-19 and because of that we experienced an unusual amount of tickets and with our small team we couldn't reach out to all of you in a reasonable time at that moment. I am sure someone got back to you already since we already got back to everyone at this time. I wish you a wonderful day!