Reviews by emilym276

This review is for Doof Store, Clifton Hill VIC

verified email - 04 Mar 2021

What a terrible experience. AVOID THIS STORE AT ALL COST!!
I placed my order so early even though this website is marketed as an Australian company offering priority shipping within Australia (3-7 business days). It has now been over 3 weeks and my order has not left CHINA yet. I have no idea if my items will arrive in time for my birthday and the company will not respond to my enquiries.
Had I known it was coming from China and not Australia, I could have ordered from another company selling the same items for much cheaper.
I am now unsure if I will receive my items or if I need to purchase them from somewhere else before it is too late. According to their shipping policy, they take no responsibility for shipping delays, even though you are led to believe it is coming from Australia, with only a store credit offered for returned items which is useless if the event has passed.
Very disappointing!

Approximate cost: $250

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