Cleantoshine Cleaning Services
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South Morang, VIC 3752
- 1300 456 457
- 0430 814 274
- Visit our website
- Email us
- Opening Hours (Friday: 8am - 8pm)
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Payment methodsCash, Cheque, Bank Transfer
54 reviews about Cleantoshine Cleaning Services
Very very happy with the cleaners from clean to shine, they are so nice and helpful with the end of lease clean. They came and cleaned the house so well it looked better than when we moved in. definitely would recommend them to anyone!
Approximate cost: $380
Initially all seemed to be ok, but the cleaners refused to clean on the clean day and agreed for a reschedule the following afternoon.
To my surprise I was called the morning of next day and was asked to be ready in 30 mins.
With a 3 year old to take care ,I had already planned my day accordingly for afternoon, and they assured me to call later to confirm the arrangement. After waiting for the whole afternoon I called them to learn that they cancelled my job.They blocked my number and left me in the lurch. I cannot comment on the quality of service for end of lease cleaning as I never received it, but as a customer service I would have expected them to notify me on time regarding cancellation so I could have re-arranged for other alternatives.
I just suggest ethical customer service from them and just stick to your words
I relied on them as the previous day they had done the steam cleaning at my property with fair quality but better responsiveness and punctuality
mostly out customer book the service well in advance say 7 or 10 days. Some customer even 1 month before book us for end of lease cleaning and stick with the time schedule(anybody can guess how good they are in their moving out plan). As both customer and cleaning company go with their schedules and they have to follow their schedules . As the customer has a plan of moving the stuff from old house to new house and then cleaning to be done at both property, the cleaning company also have jobs going on one after another. If some reason the job get cancelled on the same day of booking , cleaners has to stay back without earning money, though we provide them their cancellation cost with their transportation cost from our end. In some cases like your we have to pay from our pocket.
In your case as you have booked us for 2 jobs. first job-carpet steam cleaning on 5.30 pm on 14th Jan Thursday. which was only booked on 13th by call. And that was done on time and as expected , and you have mentioned that above in your review.
Second job which was quoted on 22nd December, and booked for 15th Friday for End of lease cleaning with carpet steam cleaned. Cleaners did arrived at your place in preston and found the house still to be emptied by you. All the kitchen cupboards are full of stuff and boxes on floors. On that day you did not took courtesy to call us and asked us to reschedule or explain the situation before our team arrived. Finding this situation cleaning team told you that they can come back next day morning (Saturday) and do the cleaning , however you told them it will be not possible to empty it by morning. In that situation knowing we were booked for other customers we said that we can't guarantee you time or coming back again tomorrow evening. We said if we are available in the evening we will come otherwise we will not be able to perform the job, as the situation was not created by us. it was you that the property was not ready. So i believe before blaming and saying we refused to do cleaning you should check did you stick to your time schedule. If Any of our customer expect us to come, start and finish the cleaning on time as per their schedule they should also support us by following given time schedules by them , making the property ready.. Good Luck for dealing with other people
This what I Say when I am talking about timely responsiveness . You narrating the incident 8 months later , makes me think about the authenticity of the facts outlined here. I appreciated when you did the steam cleaning in timely manner and was giving a constructive feedback for you customer service for the other jobs. I don't want to advocate the facts here , but just wanted to mention that I had called Jim's Cleaning the same day. Not only did they apologise for not being able to provide any service on weekend because they were fully booked , but made a booking on Monday and did the job just fine. It was a little expensive , but I highly recommend you learning some customer service tips from the Jims Group or any other established business
Used Clean to Shine for an end of lease clean and they did not disappoint. Not only were they on time and professional, the place looked better than it ever did when we lived in it. I also appreciate how responsive they were to the request for quote and email questions. Would definitely recommend them.
The team did a fantastic, thorough job of doing our end-of-lease apartment clean. Highly recommend!
Got full bond back without any fuss from real estate agents. Clean to shine did the very professional end of lease cleaning job for our house. Happy to recommend them to family & friends.
Thanks for the feedback..this will give us boost for maintaining the quality cleaning
Called on the Monday and they arrived Wednesday to clean our four bedroom house. Very thorough clean at a good price. We definitely recommend using them.
Approximate cost: $375
The BEST! Yes all the reviews are true, Clean to Shine did the most outstanding exit clean. Even my agent was super impressed at the work. They are very detailed and do a thorough job.
Approximate cost: $290
Thanks Andrew for your feedback and we appreciate this, you are always welcome for any of our other services.
We purchased a property and knowing we would have to give that place a clean we couldn't face also cleaning our current apartment. I was concerned getting someone in to clean would be costly and not deliver the results i expect. I searched reviews but most companies seemed really hit and miss and some wanting to charge around $500 to clean a 1 bedroom apartment - not even including steam cleaning the carpets! With clean to shine I was pleasantly surprised. Cost was really reasonable and job was done well. After it was cleaned I went to sweep our courtyard to find that they had done that too! I would recommend clean to shine and will differently use them in future - actually wished we had gotten them to do our new place too!
Thank you for appreciation, this will give more confidence to our team.
Found on this site. Was pleased with the job they did on my rental property everything was exactly how it was before my bad tenants trashed the place. highly recommend - good price
Thank you for the review, this gives us more boost to achieve higher quality work
I had to organise a move and end of lease clean at short notice - I found Cleantoshine through WOMO listings, and they were one of the few companies to respond quickly with a very reasonable quote. They were also able to offer a weekend time 2 days later (important since I was organising this 4 days before an already extended date for vacating the property).
The results were well above expectation - by my own inspection I'd easily say that the unit was cleaner than when we first moved in. I think the real estate sounded a little shocked how clean it was when I asked how their inspection went.
I can definitely recommend Cleantoshine for an end of lease clean - good value, convenient quoting / booking times and turnaround, fantastic attention to detail.
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