I purchased an iPhone 8 64gb. The price was the best on net. The phone arrived earlier than I expected. It was packed very well. I also found the service very responsive. I was informed with delivery date and arrived as specified in email. Very impressive. I just ordered a second iPhone.

worst customer service, i paid hefty price for priority delivery and its been 11 days since i have not received any update or response from customer service whats happening to my order. It was mentioned that item gets shipped in 1-3 business days but no response yet !! i wont recommend this website to expect what they advertized to the value with flashy words .

Approximate cost: $1528

After researching what new phone to buy I settled on the OnePlus 7T. Given you can't buy this in Australia I decided to buy from Becextech as I'd bought items from them about a decade ago...oh how times have changed!

They're very quick to response to any pre-sales queries you have but once your purchase has been made, forget about getting any decent level of support, you will be bitterly disappointed.

I ordered on the 05/12/19 and after begrudgingly agreeing to pay the $75 shipping fee which included free insurance I received my order on the 17/12/19.

Out of the box the phone's screen is completely faulty, a complete row of dead pixels straight down the length of the phone. I naturally contacted their support straight away, showed them a photo and asked they send a replacement express shipped so I could have it in time for Xmas (it's actually meant to be a present) but they declined.

Instead I had to waste my time whilst at work this morning organising a courier to pick up the phone to send back to them. I was told to expect that once they get the phone it will be 2-3 business days wait while they "assess the phone condition as well as the fault". Not sure why that would take 2-3 days, it should take all of about 10 minutes especially as I've already sent a picture of the fault. Once they approve the replacement they will ship a new phone out to which the normal waiting times would apply.

So thus far I'm down $800, don't have a phone and I'm probably looking at the first week of January at a minimum before I get the new phone.

I'm really not sure why they can't just express ship a new phone to me especially since the tracking info on the return shows that the phone is on it's way back to them and they also have my credit card info.

In trying to communicate with the company about this issue my latest email didn't receive a reply for almost a whole day after I sent it.

All in all this a terrible company that you should steer well clear of.

**UPDATE**

FedEx delivered the device back to the company on Monday 23rd December. I received a notification from them on the same day that the phone had been assessed and deemed faulty as expected and re-confirmed they could still ship to the same address. I thought that this might mean they would ship the replacement that day...how wrong I was!

24th December - I get an email back, they actually had the nerve to ask if they could change the phone I ordered for a different one. I told them no, I wanted the one I ordered. I asked later on in the day if it had been shipped and got a reply on Xmas morning advising they would look at the case again come Friday (today).

Come to today, I'm now being told they need three business days to process the replacement and ship it.

What a JOKE - today is the third business day since they received the faulty unit. Really not sure why it would take so long to process a replacement. Asked some further follow up questions and did not receive a response at all.

This company is a joke, if I could get my money back I'd go somewhere else but they want to charge a restocking fee on a faulty product! That's illegal under ACL and I pointed this out to them but they don't even care.

**UPDATE 2**

Becextech has now also blocked me from commenting on their Facebook page. So rather than reply to my emails and rectify their poor customer service they just bury their heads in the sand instead. Just another reason to stay clear of these clowns.

Approximate cost: $800

Do not Buy from
This company, they originally said my payment did not clear on their end which took 3 weeks than they said they would do what they can to ensure I received purchase before Christmas only to email on the 17th December and say they have no stock and offer me a more expensive purchase. I paid for purchase 29th November allowing plenty of time for arrival. They also emailed saying I could incur a cancellation cost but this is at their discretion. Absolute Joke of a company and can not communicate other than email!!!

Approximate cost: $300

This isthe second phone I bought from Becex Tech, the price is very competitive, waybetter than any physical stores. customer service also responds to emailswithin a day. DHL is fast and reliable as usual. recommend to all my friendsand family.

Terrible service! I recieved priority shipping for my phone which meant I had to drive 80 kilometres to pick it up from the courier depot. It took 4 weeks for the accessories to turn up in dribs and drabs only to find out they are rubbish. No end of emails would get them to address any of the issues.
Beware!

Approximate cost: $1500

Two items that I ordered arrived separately. I contacted them after the first arrived to enquire as to why, and they assured me that the second item would be despatched in a few days. And it did, as they promised.

They have no australian stock. Shipping times are a lie. DONT SHOP HERE. I was told I would get a refund after being told there was no stock and after a week was told they had shipped the phone instead. I will be taking this to the ACCC.

Approximate cost: $1563

When I ordered my phone from BecexTech I wasn't sure of the quality I was paying for, but I can now assure you that these guys know how to do stuff right! I am satisfied with my purchase and the speed at which my phone was delivered. 10/10. Would recommend to a friend.

Overall experience was good. This is my second purchase from BecexTech. There were some initial goof-up in communicating the right status of my order but in the end, they delivered the mobile phone on time and as expected. I will recommend and buy from BecexTech in future as well.