BecexTech Australia

4.1
based on 1116 reviews

Customer Approved
“We make customer
service a priority”

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1116 reviews about BecexTech Australia

verified email - 12 Feb 2021

Worst customer service ever.I ordered a sony camera and lens kit and was waiting on delivery Information and I received a email saying that they had made a mistake on the advertised price and I needed to pay another $500 to have the product delivered. I emailed many times trying to get a explanation or talk to a manager about it I got no where. Then I got a email saying the product was not available and would be on backorder that I could wait or cancel the order.
I do not recommend this company to anyone and was extremely disappointed in the poor customer service. I ended up cancelling the order because I didn't believe they would ever send the product to me. Felt like I was pushed into the decision.

verified email - 29 Jan 2021

After 9 months our refurbished iPhone SE showed stripes on the screen and was unreadable. Checking the warranty and the Dick Smith website I found that Australian Consumer law specified that the phone was protected by law for 12 months. When I contacted Becextech they tried to bluff that warranty was 6 months and that for expired warranty I would need to pay a $55 fee plus parts. I pushed back that it was covered under Australian Consumer Law and had a phone expert check it. The expert said it was probably faulty as a result of the original connection fault that caused it to be reconditioned. Becextech partly caved and said to send it in and they would evaluate it and if faulty they would repair it under Australian Consumer Law. It has been a few weeks now and we have heard nothing.
Update
2 days after lodging a review on Word of Mouth, I suddenly received an email letting me know my phone was being fixed. A couple of weeks later bit arrived, restored to working order. Unfortunately, 2 months without a working phone, we had replaced it with a new one. But a valuable lesson to us all, "Invoke Australian Consumer Law".

Approximate cost: $209

verified email - 27 Nov 2020

I initially had trouble completing the purchase, due to a computer glitch, but the team was helpful in resolving this. After advising the order was being processed, there was a longish delay before receiving confirmation of shipment; and I was pleasantly surprised the goods arrived the following day!

verified email - 20 Nov 2020

Buyer beware. Despite the assurances on their web site, the NSW Dept of Fair Trading have told me this is a HK-based trading entity and therefore they are very limited in the help they can offer to Aussie customers. So despite BecexTech debiting my account c$1,500 for the camera I had bought, and telling me the order had been processed, they then cancelled the order and refunded my money. I have since bought from a local camera store, albeit at 20% higher price.

When a consumer has been drawn into a shop by an ‘attractive’ price, this is referred to as 'bait advertising', but BecexTech assured me that in this case it was simply 'human error'. After reading some of the other 1-2 star reviews, I can unfortunately see that there are several similar cases of 'human error'.

Approximate cost: $1500

verified email - 11 Nov 2020

The products prices are very reasonable compared to other websites. My order was processed fairly quick, however, it took a lot longer to ship compared to the estimate quoted on the website. Order was very well packed and brand new in box so all good
Despite taking longer to ship, the express postage service was excellent! Very happy with service.

verified email - 04 Nov 2020

Went above and beyond to help me solve my problem. Stayed late, did extra research, and was very understanding and knowledgeable. I am so glad that I bought from them and couldn't be happier. Will be sticking around with Becextech for a long time now.

verified email - 31 Oct 2020

Bought my Galaxy s7 from this site a few years ago now and has held up great. Will be using this website again for newer models.
Only thing worth noting is it came with a US plug instead of an AUS.

Approximate cost: $750

verified email - 21 Oct 2020

EXCELLENT - great prices and offers to being with, not the 100% best, but in the top 3 best offers on the web. 
My experience with them was again excellent. Although the item I ordered was backordered, I was kept informed of the delay and the new arrival date of the shipment. The item arrived on the date projected and was in good order

verified email - 02 Oct 2020

Spent +$2500 on Olympus OM-D E-M1 camera & lens kit. Items in kit arrived at in separate shipments at various times (all much longer than expected) and some didn’t arrive at all. Items were advised they were in post, than later advised not available (even though items still appear online for sale). One item returned and was refused reimbursement (as promised) & postage cost denied.
I thought I was supporting an Aussie company but items were held up overseas.
Worst, drawn out experience ever.

Approximate cost: $2500

verified email - 18 Sep 2020

I was excited to purchase the new Oneplus 8 pro and after doing a bit of research I finally decided to take the plunge with Becextech. Boy ohhh boy, did I go wrong!!!

After making the order, I was promised to receive the item within 4-7 days, after 2 weeks of waiting I finally received it!!! after waiting for 2 weeks I couldn't wait to get into it! But after opening the package I realised to my dismay that they sent me the wrong phone!! a one plus 8, not 8 pro. Valued and sold on there website for $500 less than what I purchased at $1350.

Not only that but under my details on the package, it had someone elses phone number, and within the box had a US charger adapter, not Australian!?!?!?

After emailing them and telling them what happened. I was asked to take approx 20 photos of the product, products box and serial number. 2 weeks after I received the item, and with numerous emails back and forth. I was finally notified that they would not refund or exchange my item, as they believed that it was not the phone they sent me. Yet it was the only phone I received that came out of the box with the tracking number they provided!

I did not accept this verdict and after numerous emails back and forth trying to resolve the issue(they have no phone number to help customers, only email) , they finally told me to write and Affidavit confirming my version of events which I did and sent back to them.

After 8 weeks of back and forth emails since I received the item, and 10 weeks since I purchased it. I am left with a phone that I did not purchase and $500 out of pocket.!!!!

Now they want me to send the phone I do have back to them, and trust them that they will send me an 8 pro!!!! how can I trust them now????? After everything that has happened. All I want is the difference of $ refunded to me and to keep the phone that they did send me, which they wont do.

This companies customer service is horrible!!! With no contact phone number, and the customer service email closed on weekends along with the wait time to reply to emails up to 3 days!!!! Trying to resolve an issue is near impossible!

My advice.... Spend a bit more money and go with a company that can be trusted.

STAY AWAY FROM BECEXTECH!!!! TRUST ME!

Approximate cost: $1300

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