Really enjoy shopping at Big W online. At times of a big sale their website can be challenging but they have some great prices and their delivery is fast and always well packaged. If you do need to call them to clarify anything online it's also really easy to just complete your order over the phone. Really great service and that's rare sometimes from the bigger shops online.

Approximate cost: $100

I ordered a new phone from them. They sent the wrong one (Sony Xperia 3G instead of 4G) which we only realised after a day of use. Returning the phone was reasonably trouble free, they arranged a courier to pick it up. But then they couldn't send me the correct phone as they could no longer get it. When I requested a refund they offered me other options but none were close to what I wanted. We ended up requesting a Samsung S4 and was hoping after the mucking about they would not charge the $40 extra. They let us off $10 but we had to pay another $30. Was anticipating this phone arriving fast but after waiting a few days and then chasing it up it transpired that they had none in Australia and it was on it's way from Hong Kong. I will give them credit for dealing with the product sent in error, but the wait and lack of info about the replacement phone wasn't great. I only saved $100 compared to bricks & mortar retail and in hindsight I should have gone direct to Samsung & bought the phone.

Approximate cost: $640

We have dined in a few times here and it's a lovely experience. But we normally get their takeaways delivered. The flavours are great and you normally get a very decent amount of meat, which can be rare with some indian takeaways where you sometimes get more sauce than anything. We normally get an extra meal out of our takeaways, such as lunch the next day. And that's with 2 different curries and an entree. Portions are a decent size.

Approximate cost: $18

I stayed at The Cullen earlier this month. It was a treat and a night away from our small children.

The check-in was ok, although we were put wrong about a $25 voucher we had and where we could use it. On checking out we were fobbed off with 'yeah, that will come off when the credit card bill goes through'. A few days later, turned out it hadn't. I called the hotel (something I rarely do but I'm trying to get better about complaining about bad service as well as complimenting good service) and got treated fairly badly and told we were put wrong about the voucher on check-in. The person on the other end after saying they would credit us the $25 put me on hold and came back then put me on hold straight away again. Coming back again she then did a big act of 'I can't hear you' and hung up on me. I was a bit stunned but called right back. Got a fair amount of attitude and then a concession that maybe they'd refund me the $4 we spent on room service (the rest was spent in one of their restaurants on the incorrect advice we received when we checked in).

They did refund just the $4. I did get the feeling the staff were having a huge laugh about how to deal with me while they had me on hold. We probably wouldn't splash out on The Cullen again. The rooms are gorgeous but the service is a bit arrogant.

Approximate cost: $300

Lovely treat with my 4yo girl. The rocky road cupcake is fantastic and we got the cupcake & coffee deal plus one extra cake. They have also altered their layout from a while back so there's loads more useful seating room inside which is much better. Also very child friendly with colouring in options and crayons available.

Approximate cost: $10