No session times are displayed on their boards and tickets are bought at the candy bar. Husband asked if Deadpool was at 2.30pm. "Yep," said the attendant. Luckily we checked our tickets and it actually started at 2.15pm.
This was only my second time in gold class. Hoyts gold class gave us free unlimited popcorn & coke so when we purchased the tickets, I asked the attendant if popcorn & drinks were free & unlimited. "Yeah," he said. They're actually not.
Menus were given to us but nobody came back to take our orders. When they came to show us to our seats, we ordered and they asked if we wanted our drinks at the start of the movie, to which we said yes. Drink came about 45min into the movie.
Cinema itself was clean and comfortable with reclining chairs, but staff really need to be trained to ensure the customers experience value for their money.