Yesterday myself and 2 friends went to Tanja’s cafe for breakfast. I ordered my meal and specifically asked for firm fried eggs together with tomato toast and bacon and a latte.
When it arrived I saw that one of the eggs was firm as asked and the other was very soft and runny. The tomato was cold. I decided not to say anything and was going to just leave the soft egg.
I had started eating the food and my plate accidently hit the tall latte glass causing it to topple and tip out completely into my plate , over myself and into my bag which was on the ground.
My friend went and told one of the waitresses that we had a coffee spill and was handed 2 paper serviettes to clean up. Obviously this was not enough so I went myself and asked for something else to clean up the mess. I was given a tea towel with spray and wipe on it to clean up myself. None of the staff came and helped .
I waited approximately 20 minutes hoping for a replacement meal but none was forthcoming. I then spoke to the owner and explained what had happened and was told “well that’s not our fault”. I was totally flabbergasted at the reply. As a former small business owner myself in the hospitality industry, I would have replaced the meal as a gesture of GOOD WILL or at least a piece of toast so I could eat something. She begrudgingly said she would replace the coffee which she did.
The dirty tea towel was left on our table for the duration of the stay and no staff made any attempt to cleanup.
As I said I know it was my fault that the drink knocked and it was an accident but expected a more sympathetic outcome to the situation and because of the attitude of the owner i will NEVER EVER return to those premises again and will take my patronage somewhere else.