I have bought 2 items from panatech at Tuggerah, the first was several years ago and was an mp3 gadget which I bought to store music on it for my commuting to Sydney each day for work, and not being a young person I did not know how to use it so a work colleague's daughter tried to help me with it however it would not work even with the young girl who tried, she said it simply wouldn't work and I should exchange it, so I went back to the store and the Tuggarah management simply wouldn't take it back or exchange it as she says there was nothing wrong with it. Basically I had done my money and decided I would never buy anything there again, but years later I was walking past shop and spotted a clock which I bought as it showed the inside and outside temperatures which I thought unique however once again it was faulty, so I took it back to a lovely lady who was working there for the day from the Parramatta store and she happily exchanged the item, the next one was ok for a while but one day I noticed it was stuck on just one number and the inside temperature was not showing so I tried to adjust it but it wouldn't adjust so I unplugged it and tried again without luck so I took it back to the store and Tuggerah Management served me this time and because it lit up when she plugged it in she wouldn't give a refund or credit note. I said I do not want another one as I've already changed it once so I don't trust it now as I need a clock that is reliable to wake me each day for work, she would not see reason so I went to Fair Trading who contacted her and she told them that I took it back because I simply didn't want it anymore, which was a BLATENT LIE. I took it back because it wouldn't work, Fair Trading finally were unable to contact me as I had been in hospital for a week but finally yesterday after being discharged I was advised that I can take it further but it will cost me money (fee). I CERTAINLY WILL BE TAKING IT FURTHER once I have recovered and am back at work and can physically and mentally deal with this. It is a $45 clock so I am certainly not doing this because of the money, it is the principal of the whole thing. On Panatech's receipts there is a small note at the bottom stating that no refunds will be given if the returned item works upon the shop assistant turning it on (words to that effect). With electrical equipment anyone knows that they do not necessarily need to be working properly upon simply turning the object on as, yes, the item may certainly light up and appear to be ok but it is once it has been going for a time that it can have problems, the clock simply is not reliable.
THE FIRST CLOCK I BOUGHT WAS FAULTY AND THE SECOND CLOCK IS ALSO FAULTY AND I WANT JUSTICE, I WOULD LIKE TO HEAR FROM OTHERS WHO HAVE HAD THIS PROBLEM PLEASE. I WILL NOT BE LEAVING IT HERE AS SHE SHOULD NOT BE IN THE ROLE SHE IS IF SHE CANNOT REASON WITH SOMEONE.
The other lady from Pattamatta was very nice and helpful and there was no problem with her at all.
I look forward to hearing more about the wonderful PANATECH.

Approximate cost: $45