TLDR: item arrived damaged, tried refusing to refund me, almost 2 months and lots of hassle to get a refund. I will never shop here again.

My item arrived damaged and they refused to give me a refund, claiming that I had damaged the item (despite my initial email with pictures being sent 90 minutes after receiving the item). Despite shipping interstate, there was no attempt to protect the item (bubblewrap or otherwise) - it came in its regular box within a thin plastic satchel.

Here is a quote from their email to me:
"We cannot facilitate the warranty claim... this is the final word in this matter, my apologies for not coming up with the resolution you're expecting". After quoting ACCC warranty and refund guide, they finally took my refund claim seriously.

It took many emails and phone calls over the span of a couple of weeks before they would even give me return paid postage (still with no guarantee of a refund). After returning, it took another couple weeks for them to agree to refund me.