I placed an order on 1/11/2015. I became concerned after 6 weeks as I wanted these items as Christmas presents. I had repeatedly emailed the company to chase this up, and when I finally received a reply in December, I was told that the items were no longer available due to their supplier. They had offered to replace my order of a flask, a carry case and two glasses with one flask. This was an unreasonable replacement with no change of price, and I eventually got a refund. The items were sent out 8 weeks after the order date, but they were all wrong - personalised crayons were actually a white sticky label on a box, the large PVC was only 5x10, the last name was incorrect and the engraving on the wine glasses was wrong as well - one of which was broken. After repeated emails they said they would fix the items, but as the matter was not resolved before Christmas I could not use these as gifts. I had asked for clarification three times to exactly what is being corrected no replies. Three weeks later a shipping notification was received 12/1/2016 as they exceeded the 45 day report a problem to PayPal I have very little options to get what I ordered correctly done. The pure exhaustion of repeatedly emailing to be ignored and the answer is vague needing clarification made me decide that it was not worth it I had to accept I wasted my money . The price was different from the sites also I can only think they keep GST hidden, which is not wrong but not right either . You believe the item is cheaper than it is as. Being a non drinker I now am left with wine glasses that are engraved like a happy anniversary glass . Not a nice look