Catherine groomed our pup twice at home. The first groom was excellent. The second groom didn't meet expectations. For an experienced groomer, Cath should have laid down a few protocols for the owners before she began and provided some training after first groom to ease the second and so on - feedback relayed to the groomer. Home grooming for this pup is not be the answer - too young and inexperienced. I have recently discovered she has spoken to other groomers about this experience to which at one establishment, have cancelled the pups appointment without meeting the pup or trialing - for this establishment listening to one persons side of events without speaking to the owner is not worth my business. For Catherine, not acting in a very professional manner when faced with negative feedback. Ensure your pups have plenty of experience in the grooming dept before you consider home grooming. Expensive exercise to have to rectify. Hard to give an honest rating - first groom was great, but second was terrible.