Total Floors did a satisfactory job sanding, staining and polishing our floors, however there were a few factors which made the experience on the whole average to poor.

- They did not visit the property to inspect the floors before quoting and were later told we had to pay extra to remove the ‘water proofing’ stain previously used on the floors even though this went contrary to what a previous trade had advised on inspection.
- They were delayed on the job by over a day but did not advise us and in fact reassured us that the work was underway – only to later be told that actually the work had been delayed and would not be completed within the agreed timeframe.
- There was damage to several walls/door frames (we assume from the sanding equipment), however they have refused to accept any responsibility despite the fact that there were no other persons/trades accessing the property at the time the damage was done. It is impossible for it to have occurred any other way.
- They don’t clean up well – the skirting boards in every room have some damage, floor staining and/or clumps of saw dust stuck to them which we’re now having to clean & repaint. A number of sanding belts were also discarded on the veranda and in the house. We were told that “all their customers allow for this” … however we don’t consider this best practice or acceptable.

We have two friends who deal in flooring independently advise on what we should expect from a good sand & polish experience and unfortunately all the above goes contrary to that advise.
In conclusion we would suggest that if you’re looking for a comprehensive, 5 star experience, look elsewhere.

Approximate cost: $4200