Upon entry, the ambience is like Santa's workshop for serious paper crafters. Customers have a choice of perusing the demonstration items, booking a workshop, taking a basket to hold items bought as you wander around the well stocked shelves, or approaching the ever friendly staff for guidance. I don't believe that mail order is a major aspect of the retail shop, but I have had the privilege of being sent goods in the mail because of my isolated address, or is it just because the service is second to none. Each time I visit Brisbane, Bella Paperie is on my agenda.