Asked for medium poached eggs and received hard boiled poached eggs. Told the [redacted due to personal identifier] and showed who explained she needed to discuss with the [redacted due to personal identifier]. A while later we received two new eggs. In the meantime the rest of our meal was cold so I asked for a slice of toast to help down the eggs which was refused unless we pay $3. I decided that I won't and they took back the eggs leaving us feeling ripped off, still hungry and very disappointed. Hence this review.