Booked a parking spot online for 485 La trobe Stree Melbourne and paid. Arrive to find the car park full. No phone number any where to contact and no one responding to the intercom button when it was pressed multiple time. Rang Wilson's number from google and was redirected to 500 La trobe street. Went to park and asked a staff member and was told you cannot park here mate different organisation. If you do you will be fined. Rang Wilson again and was told that I should never have been directed to 500 La trobe go to 300 La trobe street. Eventually found a car park at 300 Latrobe was told dont stress just press the intercom when you want to leave. Went to leave 5 hours later was trapped and could not get out. No one answered the intercom had to ring Wilson again for the third time. was 30 minutes late for my meeting and after trying three car parks eventually found a car park and could no get out at the end of the day. Never again will I use Wilson. When you book online and pay for a car park there should be one available when you arrive. You should be able to contact speak to someone not have to drive to three different car parks.