Josh from Blockout Blinds who came out to measure up was very friendly and professional. My blinds did not get installed as previously arranged due to the Christmas break. When it came time to install them, there was a problem with my order. Blockout kept the communication going so I knew what was going on and they also gave me one of the blinds for free!! An amazing outcome. Steve came out to put in the final two blinds and he was also friendly and professional . Thank you Blockout. Vikki