My experience is as follows :

I accidentally ordered pick up instead of delivery. I called to ask if this could be rectified, and was asked to check if I could pay for the $6 delivery fee. Apparently, taking an extra 30 seconds to try and find this change warranted me being insulted by nearby staff (what I heard paraphrased: "First she mucks up her order and now she doesn't even have money? What a mess, how disorganised/ridiculous/dare she"). But nevermind, hospitality can be stressful, and I chalked it up as just someone having a bad day, and apologized for the trouble.

When I found the change, and provided my address, and was told delivery would be in the next hr, I thought that was the end of it. My address is not terribly far, I've ordered from Nikos before, so I am confused about why food that takes 20 minutes to prepare(according to the conformation txt I received upon ordering) pick up took over an hr (from time of order, nearly an hour and a half) to deliver. But I thought maybe things were busy, traffic was bad, and let that also slide.

The part that confused me, is why the person delivering the food then waited outside in their car, and continued to make phone calls instead of delivering the food. I did not even know this as I was in the bathroom and my housemate who kept an eye out for the delivery advised me as he too was confused about tjis random car parked out front, doing nothing (I thought perhaps they might not have been able to find the address, but I received no calls). Parked outside. Multiple phone calls. On loud speaker in a multiple unit community after 6 (housemate could hear the conversation from inside the house).

I thought, at least the food is here, let's not make a fuss. The food arrived cold, and the chips were sweaty. It was clearly cooked early on and then just left in wait. The oysters smelled off, the lamb was dry, and I had to throw out all the food I ordered as I couldn't deem it edible.

I know Nikos has the ability to provide good food, which is why I ordered from them multiple times, but the rude remarks, the seemingly intentional delay, on top of deeply questionable quality vexes me.

I spent over an hr waiting for cold, inedible food with the added bonus of being blatantly disrespected, made to feel like garbage, because as a paying customer I made the mistake of thinking I could ask for a particular level of quality in food, and treated with a basic level of professionalism and manners (not even reaching for the stars here). I am deeply dissapointed, insulted, and feel ripped off quite frankly, with Nikos and recommend people order from literally anythjng else from anywhere else.

Truthfully, the only reason I'm leaving even 1 star, is because the kind employee on the phone was nothing but patient and understanding, and was the only professional and good quality part of this entire experience.

Approximate cost: $40