Rude 'customer service' and inconsistent in information provided. Don't expect updates either.
Took several days just to look at my vehicle. Repair time frame rather unreasonable for what the assessor said SHOULD be a 'quick job.' At this point, my tax return will probably come in sooner than I will receive my car (MSR had a week head start too). My insurer said they monitor their 'preferred repairer' to ensure they aren't twiddling their thumbs or completely overwhlemed too.