I selected Hi-Tech to install LPG in my new Falcon. Prior to obtaining the booking, Hi-Tech was very friendly, communicative and informative. Before the commencement of the installation - and having had LPG in several vehicles - I requested that Hi-Tech contact me to discuss any decisions during the installation (eg position of switch etc.). I had also discussed how the boot liner was to be cut to accommodate the tank.

However, Hi-Tech simply went ahead with the installation as they saw fit.

1) They cut the rubber boot liner (a $130 option) effectively, making it useless in trapping sand / water.

2) The switch was installed in a shelf in the console, effectively making the shelf useless for storage.

3) The gas lines run through the boot in such a way as to encroach significantly on the available loading space, and exposing themselves to potential damage.

4) A "curtain" was installed behind the rear seat. I was not informed of this, and it can be removed to access the storage space in front of the tank, but there are now untidy holes drilled in my new car.

5) The tank was not installed as forward as it could be, also wasting an enormous amount of boot volume.

6) I mentioned a "rough idling" issue for which there is a 15 minute solution (that should have been part of the original installation process) but I was advised to simply let the computer re-program itself over time.

I raised these concerns with Hi-Tech during the first service (which actually serviced little of what was specified in the warranty documentation) and mentioned that I was bitterly disappointed having entrusted them with a brand new car, only to have them ignore my requests and essentially vandalise my property. Hi-Tech assured me they would contact the supplier (Orbital) to see what could be done to rectify these concerns and phone me the following day. That was some 6 weeks ago and I have heard nothing.

Overall, poor service, poor customer care, failure to consider customer needs / requests, failure to acknowledge fault but happy to blame the supplier, failure to follow up as promised, and seemingly no intention at all to rectify their mistakes.

I would strongly advise seeking a different installer for Auto LPG - especially if considering the latest Liquid Injection, for which Hi-Tech do not seem to have an established and professional process as yet.

Approximate cost: $5100.00