To whom it would concern,

I have just had your staff attend my residence. This was the most unprofessional example of anyone I have ever run across. 1st of all I received a missed phone call yesterday at 4:04pm asking to come today to look at my TV. I was instructed to call back that day to confirm my appointment. As I missed the call I called back immediately however got many busy calls. In speaking to [redacted name] this morning, I find out that the technician called me after 4pm when the phones are put on answering service to enable the staff to make all necessary phone calls. I spoke to [redacted name] this morning and confirmed everything.

I want to set the scene. I have been having issues with these TV’s now for over a year. Talking to Sony and then putting up with the issues. In the past months I have gotten very frustrated with the performance of them and decided to now get something done. I have not just purchased one but two tv’s for my home. Previously I had 2 Panasonic tv’s that I still have and are working fine. Just wanted to update to the “latest and greatest”. The problem that I am having is the tuners ability to hold the channels. I have constant pixelation and the guide is never loading with program information. All of what Sony claims should work fine.

This morning when the door bell rang. My 18 year old son was fooling around on the PS4 on the tv. I answered the door and [redacted name] walked in. It is raining up here on the sunshine coast and everything is wet. He proceeded to enter looking at his shoes and then walking straight in without removing them. As he is the same person that was here last time. I said what were were still having the same issues as the last time. His comment to me was “YOU DON’T KNOW WHAT YOU ARE DOING THEN”. At this point I felt the anger in his voice. He walk straight over and grabbed the remote and without waiting for my son to log off the PS4, he switched it over to tv programming. Opened the guide and said what is wrong? The guide did not load any program info at all. He now says this is normal. Channels are also always going all pixel'ed or breaking up. I told him I have 2 other Panasonic tv’s that load and hold the guide perfectly. As well hold the channels without digital fade. This is all occurring all the time without bad weather in the area.

At this point he starts raising his voice and becoming very confrontational. I then confronted him saying “Don’t you speak to me like that. I am your customer and Sony asked you to look at this not me. At this point I felt that he was being very confrontational & raising his voice. Feeling Threatened, I asked him to get out of the house immediately..

He seemed to then realize that what he had done was crossing the line and now started to apologize. This had gone far to far and I ordered him out. I have never in my entire life had to order a repair person out of the house.

I am shocked that TSS Electronics has someone in their staffing that would talk to a customer like that. Even if it is the customers fault. This is no way to talk to anyone.

Signed Very Disappointed

Todd Durrer

Approximate cost: $0