Craig promptly recovered all the data from a hard drive that had suffered a failure a couple of months ago. There was a lot of confidential data on the drive, and initially I was hesitant in sending the drive off for recovery - but I needn't have been. As other reviewers have noted, Craig was prompt in diagnosing the problem and providing a quote, efficient in performing the recovery, and thoroughly reliable. I also believe that Craig was thoroughly ethical in the way that he handled the data, and I am confident that the integrity and confidentiality of the recovered data has not been compromised. Whilst I hope never to have to rely upon Craig again, I would have no hesitation in doing so.