As a single female homeowner, I recently reached out to this company for a quote to upgrade my deck to composite decking and add a pergola to my small courtyard. Initially, they seemed pleasant over the phone when scheduling the appointment, although I found it odd when they inquired about my partner's name, which felt irrelevant to the service I was seeking. Nonetheless, I provided all necessary details, including the size of my courtyard.

However, my experience quickly turned sour when they left a cryptic message the day before the scheduled appointment, offering no clarity. Upon returning their call, I was informed that they couldn't provide a quote because I didn't hold the title to the land, which caught me off guard as I could easily prove otherwise. Despite this assurance, they abruptly dismissed me, citing that they don't work on apartments, despite my prior disclosure of my unit address during booking.

The lack of communication and professionalism displayed was appalling. It's disappointing to encounter such disregard for potential customers, leading me to question whether they have an issue with serving single females or simply prioritize more lucrative projects. Overall, their behaviour felt dismissive and borderline misogynistic. Needless to say, I'll be taking my business elsewhere where it's appreciated.