I've been attending this salon for the last 6 mths. I'm always asked for the same stylist and never a problem. Sometimes if they are busy they take your number and text when they are free. My last visit about 5 weeks ago I did the same, came back in 20 mins. A girl sat me down and I said I usually have a particular stylist. She told me it was the managers policy that you can not request a particular stylist to do your hair. I was surprised as I've had at least 5 haircuts there. I have short hair which needs cutting 5-6 weeks. I'm disappointed with this outcome and probably won't go back.