On the recommendation of some friends (and based on generally good google reviews) I decided to try out Elite Dental Newtown in December 2023. I went in for a check up, where I was told I needed two fillings. I took this as given, but had experienced no pain or discomfort before this.

I returned the next day to have both fillings at once as they had suggested. At the end of this appointment, they advised that I could return if my bite needed adjusted, and that they would not charge me for an additional appointment.

For the next two months after the procedure, I was unable to chew food without a strong sharp pain from the site of the fillings. I called to explain the pain I was in and to book another appointment, but was only able to book one a few weeks out.

When I was finally able to return to the dentist, they were dismissive of the pain I described and would only attempt to file down the fillings to adjust my bite. They then tried to charge me for adjusting my bite, even though they had explicitly said they wouldn't. They settled on charging my insurance company only, which is not above board as I have a co-pay arrangement.

When I called back shortly afterwards and explained that I was still in pain, they offered to make an appointment 2 weeks later, at which they would inspect the fillings again. If after that I was still having issues, they agreed that they would replace the fillings.

At this point I had had enough of the pain. It was bad enough that it caused me to skip multiple meals and eat soft/liquid foods. Because of this, I sought help from another dentist. I let Elite Dental Newtown know, and requested my dental records to send across to the new dentist. This too proved difficult. I had to reach out to them on five occasions over multiple weeks just to have them sent by email. On the final call, the receptionist said she would have the practice manager call me about the issues I had experienced, but as with everything else in my experience at Elite Dental Newtown, this never happened.

My new dentist quickly identified that both fillings were not bonded properly, and replaced them. I have not experienced pain since.

After telling my friends about this experience they will not be returning to the practice. I would strongly recommend others to avoid it, particularly if you're in need of anything more than a simple check up, or if you could not afford to have a procedure redone at another dentist if it went wrong.

Summary:
Though I came to Elite Dental Newtown with no pain, I left with strong pain that affected my ability to eat. This was because they gave me two fillings which were not properly bonded. They dismissed my pain multiple times while trying to book in and charge me for multiple appointments before they would agree to fix the issue. On one occasion they illegally charged my insurance company. This mess around meant that I'd been in pain for multiple months before the issue could be resolved. Once I'd decided to seek help from another dentist, they made it unnecessarily difficult to retrieve my dental records. Another dentist was able to quickly identify and resolve the issue.