We bought an "used as demo, like new" Iphone X previously and everything was fine. Therefore we purchased another "used as demo, like new" Iphone XS through this website and very disappointed this time. The product has scratches everywhere with some dent and broken pieces the phone. We took photos and sent them, they said those look "normal" and "acceptable condition". This phone is even older, more scratches and broken pieces than my 3-year old Iphone. We were more upset with the customer service than with the product itself after receiving several answers from [retracted due to personal identifier]. We asked to return and asked for refund, she threatened us multiple ways, also saying if we wanted to return, we had to do immediately before the end of the day (while it always took her a couple of days to get back to our messages). Then she complained it would be costly for her to restock while she charged us delivery fees twice + restocking fee of 10% of the product price. We lost hundreds of dollars, and what we got was headache and upset. We then realized that this is HongKong (China)-based company and lots of their products are Chinese IMEI, not Australian one. Please do your own research and you will find out. EXTREMELY UPSET, NEVER BUY FROM THEM AGAIN.

Approximate cost: $500