I have been in here a couple of times now. On both occasions, the sales staff were very cold towards me which I found really rude (I am in my late twenties and hate being judged by my age, people automatically think I can't afford anything - but I own 2 houses, so go figure). If you are a sales person, you need to make sales - therefore you need to be nice to everyone (don't judge a book by its cover).
One of the ladies did exchange an Emma & Roe bracelet for me rather than sending it off to be fitted which was helpful. But overall, I am not impressed with their service and how they treat their (younger) customers.