“We experienced nothing but grief and betrayal from this unprofessional and untrustworthy builder”

We decided to go with Burbank and build their Indigo 3600 (Now Hawthorn 333) around Oct 2016. Soon after our decision we received a confirmation from our sales agent that this house will fit on our block of land and even showed us the siting plan. After this confirmation and believing that Burbank has done their due diligence, we started to work on the options and upgrades for our first dream home and spent extensive effort and time at their ED GE studio preparing for the colour appointment. During this time, our home order was forwarded to their head office and we gave a go ahead to further processing in Jan 2017. Did not hear anything from them for the next 3 months and after repeated follow ups and frustrated phone calls got an update. Shortly after that in early April, we received a SHOCKING email from Burbank informing us that the house we decided to build will not fit on our block of land due to land developer's restrictions. Burbank MUST have checked these restrictions before confirming the siting plan to us in Oct 2016 which they have clearly overlooked. Not only that, without informing or checking with us first, they sent us a modified house plan drawing. They said this revised plan will comply with the developer's restrictions and cost for this change is $12000 which we now have to pay if we need to proceed further. This is totally unacceptable as they wasted our time and efforts and moreover asking more money.

Now after this disheartening experience, when we asked about stepping down to a smaller house (Ashwood 298) half heartedly, we were given another blow. The sales agent told us that if we decide to go to the smaller house, the base price of that house will be as per the current price and will not be as per the price at the time when we paid our initial deposit. Guess what??? The base price of this house has gone up. Adding to that, sales agent also told us that we will not be able to use the same promotion offers on this smaller house and guess what again???? We have to pay more now to get the same options and upgrades we wanted.

After a lot of to and fro emails, we decide to walk away from this UNPROFESSIONAL AND UNTRUSTWORTHY builder. This is the time we asked for a refund and guess what again??? Another bloody SHOCK!!! We received only a fraction of our initial deposit… They did not do a full refund because now they claim to have spent their time and effort on our house. STRESSING AGAIN, It was NOT our fault and we did NOT ask them to provide us a modified drawing plan. We experienced nothing but grief and betrayal. They wasted our time, effort and our money too. Right now we just feel like we were cheated, bullied and stolen!

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To the Burbank representative: WE NEED OUR FULL DEPOSIT BACK IMMEDIATELY…