I got in contact with the Family Friendly team when i was moving out of a rental and my carpet cleaner didnt turn up, I spoke to Donna and Miki came out within 2 hours i couldnt believe it, then he removed all the stains and enabled me to get my bond back - 2 weeks later i referred them to my in-laws and they couldn't be happier either on their sofa which still looks great. I would never use or refer anyone else now - thanks guys your amazing!