Reviews by sl768

This review is for Prestige Honda, Melville WA

verified email - 21 Mar 2024

Beware if purchasing from honda melville

I would NOT recommend this business. Purchased a brand new Honda ZRV on 11th March 2024 and paid extra for external paint protection and internal shield ($2490- price as listed on Honda Website)
After picking up the car, the whole car is covered with swirl marks/scratches. How is this possible with a brand new car?
Brought the car back to dealership and was asked to mark exactly where the marks are. Told the sales consultant it’s on the whole car , he finally agreed to redo paint protection on the whole car.
After the car was supposedly redone, when I went back to pick up my car, the swirl marks/scratches are still there.
Dealer is now claiming marks are defects from the factory. But they take no responsibility and said that I have to contact Honda Australia.
Extremely disappointed as they have ruined the new car buying experience for me.
Bad after sales customer experience!

Approximate cost: $58000

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