From the outset, you should be aware of the high-pressure sales tactics from the salesperson who comes to your home to do the initial quotation. They will offer a significant discount (up to 20%) if you sign a twenty-page contract on the spot. Unfortunately, if you do choose to proceed, this is the last time you will see or hear from this part of the Wholesale team. From here, you are resigned to deal with sub contractor after sub contractor - and even though you pay Wholesale a "project management fee", please know that you will be expected to manage all of the trades, which can be very challenging. My 5 square metre apartment kitchen took 13 weeks - and they ended up essentially walking away from the job. In that time, the plumber they used flooded my apartment, so I had to independently chase up compensation through his personal insurance (Wholesale wanted nothing to do with the matter). It took six weeks for them to locate and secure a plasterer to do the cornices... every single trade complained about the location of the apartment (I live 14 kms from the Sydney CBD - they were all travelling from the South Coast or the outskirts of Sydney). I eventually managed to get a supervisor to the apartment to address the unfinished work and obvious faults. He filled out a form noting 9 significant items that needed to be repaired / replaced - and that was it. No more contact from Wholesale! They had their money (and you pay the trades separately and in cash anyway), so I suppose they simply didn't care. If I want a finished kitchen, I will have to hire trades myself and source the parts that are required. If I could give this company less than one star, I would. I would never recommend them - in fact, I actively discourage anyone from engaging their services.
Price of kitchen: $30,000