I booked the service with Luke for last Friday and he arrived as agreed. After parking his car in my driveway and walking around my house to have a look he gave me the impression that he was ready to start.

About 10 minutes later, while my front door is wide open as well as my garage, we realised his car wasn’t there. That was strange. But i thought maybe he’s gone to the hardware shop to get some extra chemicals, and thought it was a bit strange he hadn’t said anything. To cut a very long story short, he simply disappeared. Never answered my calls, my texts or my emails.

This morning I used my daughter’s phone to ring the company (as I didn't get very far with my mobile) and spoke to a lady on the phone that told me he simply can’t service me because he doesn’t move furniture. I am absolutely appalled by this. There was absolutely no communication by him. He simply disappeared. He never returned my calls (six of them) and didn't answer my texts and email. I am absolutely appalled.