Very Very very very poor service. Got advised that the doctor was heading to see us and it's a matter of driving (bear in mind it's the next suburb so it's supposed to only take 10 mins). No sign of doctor after 1 hour, got told different versions of stories. A supervisor spoke to us, didn't feel she wanted to help at all and all she did was reading some disclaimer. very upset kid, and got worse from us keeping him awake waiting for this Doctor. P.S. I told the customer service to cancel my booking and it's still not cancelled!! It's supposed to be a caring service but we felt the opposite. P.S. we are based in Sydney.