We are having horrible experience dealing with CRO, Ops manager and don't even know where has sales consultant disappeared after getting paid. We chose Scarlet 2700 plan of Burbank. During our visit to Display home with sales consultant it was discussed and decided that our family and meals room Windows would be same as display home. Plan was drawn up and was given to us for signing. We not being from engineering background could not understand drawings but thought drawings would be as per our specifications but were shocked when we saw the windows installed at our house were different. I took it up with all the concerned people and their response was that since we have signed it so we are responsible for the error. My question is - why can't Burbank own upto their mistake too for wrong drawings and try to resolve the problem mutually.
Worse is CRO, Ops mamager and sales consultant are not even courteous enough to answer my phone call or reply to email. They have been ignoring the issue as they know that down the line company is at fault too.
My advise to people do not trust these people, make sure you have every little thing documented and check your drawings thoroughly don't rely on these [redacted] people.